My Order FAQ

Immediately after completing your purchase, an order confirmation email is sent automatically with your order summary, shipping address, and order number.

If you haven't received it within 30 minutes:

• Check your email Spam / Junk folder.
• Verify whether there was a typo in your email address during checkout.
• Log in to your Bergvento Customer Account to view active orders.

If you still can't find it, please contact our support team using the Service Form below!

Once your order is packed and dispatched from our fulfillment center, you will automatically receive a Shipping Confirmation email containing your courier tracking number (DHL, Post, or UPS) and tracking link.

You can also check tracking anytime by logging into your Bergvento Account or clicking the link in your shipping confirmation email.

Our logistics team works very fast to process orders within a few hours. If you need to change your shipping address, model choice, or cancel an order, please contact our customer service team immediately.

Please note: Once an order has been picked and handed to the courier, modifications are no longer possible. In that case, you can simply make use of our 30-day return or exchange period upon delivery.

If your package has not been handed over to the courier yet, our support team can update your address manually.

If the package is already in transit, you can use the courier's tracking portal link sent in your dispatch email to request address redirection or drop-off permissions directly with the parcel carrier.

Unboxing your Bergvento timepiece is a unique experience. Every watch order includes:

• Your handcrafted Bergvento timepiece
• A solid natural wooden presentation and storage box lined with cork
• Extra bracelet links and pin/screw adjustment tool (for link bracelet models)
• Certificate of Authenticity and 2-Year Warranty card
• User manual and care guide

If you added a custom engraving (e.g. personal text or date) to your watch caseback or wooden presentation box, our master engravers craft your message before dispatch.

Engraved orders are usually processed within 24-48 business hours. Please double-check spelling and punctuation before placing your order, as custom-engraved components cannot be altered once laser-engraved.

Standard delivery across Europe takes 2-4 business days. If your tracking status has not updated for more than 5 business days, please open a ticket using our Service Form below. We will immediately launch a carrier investigation and ensure a replacement or solution is dispatched without delay.

Yes! You can order multiple designs to see which stone, dial, or wood grain suits your wrist best. Keep the model you love and return the unworn items within our 30-day trial period for a full refund.