Returns & Exchanges
We want you to love your timepiece. Experience Bergvento with our 30-day money-back trial period.
Try your timepiece at home. Return it within 30 days for a full refund.
Need a different size or model? Exchanges are processed quickly and free of charge.
Refunds are issued to your original payment method within 5 business days upon receipt.
How to Return Your Item
Click the button below to register your return or exchange with your order number and email.
Place the unworn watch in its original wooden box with all protective films, tools, and manuals.
Affix the pre-paid shipping label to your package and drop it off at your nearest parcel shop.
Once inspected at our fulfillment center, your replacement or refund is dispatched within 5 days.
Ready to start a return or exchange?
Access our online Service Portal to request your return label or exchange your timepiece in just a few clicks.
Open Returns PortalReturn Policy Guidelines
Items must be returned in unworn condition with protective foils attached, complete in their original wooden packaging including all extra bracelet links, tools, and certificates.
If your watch bracelet is too short or long, extra links are included free in your box. If you'd like a completely different model or strap color, we offer complimentary exchange delivery.
Custom laser-engraved watch backs or wooden presentation boxes are crafted uniquely for you. Engraved components are non-refundable, but any underlying technical mechanism remains fully covered under our 2-Year Warranty.